Service Project Manager

What You’ll Do

Lead and organize the service team

• Manage technician schedules, assignments, and daily priorities.
• Provide clear scopes of work, job information, and completion expectations.
• Coordinate materials, equipment, and access so technicians arrive prepared.
• Adjust schedules as urgent issues arise and communicate changes to everyone affected.
• Hold technicians accountable for quality, accurate reporting, and follow-through.

Own communication

• Keep customers informed about appointments, next steps, progress, and resolution.
• Work closely with sales to understand customer expectations and outstanding commitments.
• Coordinate with the roofing project manager on installation concerns, corrective work, and project handoffs.
• Make sure technicians understand the problem they are being sent to address.
• Respond promptly and handle difficult conversations professionally.

Coordinate quality control, repairs, and warranty work

• Schedule technicians to perform roofing quality control inspections, repairs, punch lists, and warranty evaluations.
• Review their findings, photos, and recommendations to establish next steps.
• Ask questions and obtain missing information before making decisions or closing an item.
• Coordinate solutions with production, sales, suppliers, or management as needed.
• Track unresolved issues through completion and identify recurring problems that need attention.

Keep documentation accurate and current

• Maintain JobTread notes, schedules, assignments, customer communications, and completion records.
• Ensure technicians document what they found, what they completed, and what remains outstanding.
• Make sure every open item has a responsible person, next action, and follow-up date.
• Keep information accessible so the team can understand job status without relying on someone’s memory.

Manage final check-offs and closeout

• Confirm that required inspections and corrective work have been completed.
• Review technician checklists and photo documentation, arranging additional verification when needed.
• Follow up with customers to confirm their concerns have been addressed.
• Coordinate with the office and sales team so completed work can move to final billing and project closeout.