Operations Manager

Key Responsibilities:

• Attend and actively participate in customer-facing events
• Support the Safety, Bio-security & Compliance Supervisor with communicating OH events.
• Establish and maintain a strong presence within the Ohio poultry and agricultural industry.
• Assist the Director of Crew Operations with auditing crews to ensure compliance with company standards and performance expectations.
• Conduct random farm visits to audit drivers and crew members for safety, quality, and professionalism.
• Uphold and enforce strict biosecurity protocols, including vehicle sanitation, shower-in/shower-out procedures, and other farm-specific requirements.
• Communicate directly with customers to schedule visits, address concerns, and strengthen long-term relationships.
• Develop and expand professional networks within the region to support business growth.
• Serve as a primary point of contact for customer feedback, ensuring concerns are addressed promptly and effectively.
• Support recruitment efforts by identifying potential candidates, participating in outreach, and assisting with onboarding initiatives.
• Promote continuous improvement by identifying operational gaps and recommending solutions to leadership.

Requirements:

• Strong interpersonal and communication skills.
• Ability to build and maintain professional relationships.
• High attention to detail, particularly regarding biosecurity and compliance standards.
• Self-motivated and comfortable working independently in a field-based role.
• Valid driver’s license and willingness to travel.
• Professional demeanor with the ability to represent the company positively in all settings.
• Experience in poultry, agriculture, or field service operations.
• Background in quality assurance, auditing, or customer relations.