5 Star Patient Experience and Growth Coordinator

At Laing Family Dentistry, 5-star service isn’t just expected — it’s celebrated. Grow with a team that values you, rewards your success, and makes a lasting impact in our community.

5 Star Patient Experience and Growth Coordinator Laing Family Dentistry – Van Wert, Ohio
Full-Time | Starting rate $21–25/hr + Bonuses | Hourly | Reports to Office Manager & Doctor

About Us

Laing Family Dentistry has been proudly serving the Van Wert community for four generations since 1932. Our practice values patient experience and treating patients like family. We practice the Golden Rule in everything we do. We pride ourselves on constantly growing and evolving with the times and being able to serve our patients with the most modern and convenient strategies and technologies available.  Over the past 5 years, our team has had practically zero turnover and continually grows to meet demand. Our team is warm, collaborative, and passionate about caring for our community.

We’re growing — and we’re looking for a 5 Star Patient Experience & Growth Coordinator to be the face and voice of our practice.

Our Hiring Process

At Laing Family Dentistry, we believe in taking the time to find the right person — both for our team and for you. We are not in a rush to fill this role, and we expect the process to include multiple interviews with both Dr. Laing and our staff. We may not hire for months after this listing is posted. 

Please note that an interview is not guaranteed. Applications that best reflect relevant experience — or cover letters that truly stand out — will be given priority. If we do not move forward with you right away, it does not necessarily mean the door is closed. We often revisit strong applicants as the process continues.

Our goal is to ensure that the person we hire feels like this is the right long-term fit, just as much as we do.

About the Role

This is not just a business administration position — it’s a leadership role in patient communication, hospitality, and marketing. You’ll ensure every new and existing patient has a top-tier experience, while also spearheading the practice’s reputation, marketing, and community presence.

This position is a great fit for a people-person who loves talking with patients, thrives on being organized and upbeat, and enjoys “knowing the score” in terms of measuring growth and outcomes.

Position Details

• Patient experience
  • Ensures professionalism and etiquette in patient communication, both in person and via phone
  • Greets patients warmly and makes patients feel welcome
  • Coaches team members on call etiquette, quality, and service skills
• Social media expertise
  • Manages Google/Yelp reviews
  • Content creation and management of social media presence
  • Oversees website updates
  • Manages marketing campaigns
• Support community outreach
  • Helps continue to find ways we can support our community with pro-bono work, sponsorships, and partnerships.
• Coordination with the dental lab
  • Tracks cases, communicates with clinical staff, and ensures everything is on time
• Support the team
  • Covers phones, scheduling, checkout, or clinical support as needed.

Position Requirements 

• Professional demeanor
• Strong communication and organization skills
• Previous experience with customer service, sales, marketing, or dental/medical front office
• Previous experience using social media professionally
• Knowledge of content creation and experience using Canva and AI platforms preferred
• Driven, motivated, and willing to learn and to find a place of employment they intend to stay at for years.

Compensation

• Hourly Pay: Starting rate $19–25/hr based on experience and interview performance
• Bonuses: correlated with performance metrics. The current number of bonuses split amongst all staff in 2025 has totaled over $40,000.
• Benefits:
  • 401K with 4% match after 1 year on the team
  • Unlimited unpaid PTO as long as the Job Description is being fulfilled.
  • 1 week paid vacation after the first 6 months, 2 weeks paid vacation after 1 year. Can accumulate up to 4 weeks of paid vacation depending on years on the team
  • 4 paid personal days after 1 year.
  • 7 paid holidays if they fall on regularly scheduled workdays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day.
  • $75 per year Uniforms Budget
  • Employee receives all dental care free of charge, immediate family receives a 50% discount on all dental care, and predeclared and approved extended family receives a 25% discount. All cases must be approved by the owner doctor before proceeding with the discount. 
• Hours
  •  Monday, Tuesday, Thursday, Friday, 7:45 AM to 5 PM, with a choice of an unpaid lunch from 12 PM to 1 PM. Wednesdays off unless extra hours needed for project completion.

How to Apply

Send your resume, cover letter explaining “Why I Would Be Perfect For This Role”, and 3 references to office@laingfd.com
Call us at 419-238-9980 for any follow-up questions or information you require.