Make An Impact In The Live Performing Arts In Van Wert
The Front of House Manager at Van Wert Live oversees front-of-house operations, ensuring a seamless experience for patrons and artists. This role involves managing front-of-house staff (ushers, ticket takers, concessions), coordinating event logistics, and providing exceptional customer service, while maintaining safety and operational standards. Additionally, the position coordinates hospitality and logistical support for visiting artists, ensuring their needs are met before, during, and after events. The role requires collaboration with production, box office, marketing, and management teams to ensure smooth event operations and a positive experience for both patrons and artists that’s SO GOOD it demands a return.
- Act as liaison for Van Wert Live and other organizations to coordinate performances and events.
- Work in collaboration with all departments for the overall success of events.
- Recruit, manage, and schedule front-of-house staff and volunteers ensuring they are well-trained, informed, and adhere to customer service standards.
- Create and manage schedules for all contracted police and security personnel.
- Implement safety protocols to ensure a safe environment for staff, volunteers, artists, and patrons.
- Assist with volunteer and event staff training on basic roles and responsibilities, safety and evacuation procedures, industry practices and venue operating policies.
- Organize volunteer orientation sessions, training programs, and appreciation events.
- Maintain an accurate volunteer database, tracking hours, roles, and contact information.
- Serve as the manager on duty for performances and events, leading front-of-house functions and supervising volunteers, while addressing questions and providing support.
- Hold pre-show meeting to advise the run of the event, volunteer assignments, procedures, etc.
- Schedule and manage custodial staff, addressing urgent issues and coordinating additional cleanup.
- Maintain cleanliness and presentation of all public areas, including lobbies, restrooms, and seating.
- Address patron concerns, complaints, and emergencies promptly and professionally.
- Oversee inventory management for front-of-house supplies, uniforms, and materials.
- Advance artist merchandise with artists/tour managers/presenters in adherence to contract terms.
- Manage merchandise sales for artists and presenting organizations utilizing volunteer team members and POS system. Inventory all merchandise and reconcile settlement payments.
- Represent Van Wert Live professionally and competently as primary point of contact for assigned artists/tour managers, directing inquiries to other members of the production team as necessary.
- Negotiate riders and prepare show/event cost estimates for all aspects of artist hospitality (catering, lodging, transportation, security, and other assistance as needed) for building talent offers.
- Conduct hospitality advance discussions with artists/tour managers.
- Coordinate with production to integrate hospitality services seamlessly with event schedules.
- Coordinate artist travel, transportation, accommodations, and catering, making sure all arrangements are made to meet their preferences per contract terms and the venue’s budget.
- Oversee the creation and maintenance of artist green rooms, dressing rooms, and backstage areas.
- Track and facilitate appropriate inventory of hospitality amenities.
- Ensure artists are provided with clear schedules and any necessary event information.
- Provide on-site support to artists during rehearsals and performances, addressing any special requests or last-minute changes ensuring the highest-quality artist experience.
- Manage VIP and artist needs during events, including accommodations, meals, and transportation.
- Track and manage contract rider fulfillment, including hospitality, transportation, comp tickets, etc.
- Track artist feedback and ensure all aspects of their experience meet or exceed expectations.
- Manage venue rental bookings and scheduling, including inquiries, contract negotiation, event calendar management, reconciliation, and communication with internal and external stakeholders.
- Meet in advance with rental event clients to confirm front of house set up arrangements, concessions and catering needs, merchandise deals, set up needs, show/event schedule, and any special requirements. Communicate event set up details, changes or developments to appropriate staff.
- Be available for event rentals from load-in to load-out to assist with any needs or issues.
- Develop and maintain relationships with rental clients, acting as the primary contact for rentals.
