Location: Van Wert, Ohio
We are a team of employees who are passionate to deliver best-in-class customer service and innovation in the industry. It’s because we put Integrity, Relationships and Excellence in all aspects of our work.
Our employees have the opportunity to fully utilize their talents and bring their best self. We believe that who you are is just as important as what you do!
As a Customer Service Specialist, you will help fulfill the promise that Central Insurance makes to our customers by recognizing, understanding, and responding to the needs of our internal and external customers.
How You’ll Make an Impact
- Services a high volume of incoming calls and emails from policyholders, agents, and internal customers
- Exercises initiative and judgment while researching and responding to customer inquiries
- Proactively provides solutions and options to customer needs
- Applies knowledge of the billing system and other applicable systems
- Processes electronic premium payments from customers
- Handles a variety of billing-related transactions including billing revisions, reinstatements, payment plan, billing methods, and due day changes
- Acquires, maintains and applies basic understanding of Personal Lines and Commercial Lines insurance
- Works within many supporting systems to fully service incoming requests
- Handles a variety of policy-related transactions and other customer service-related tasks
- Soft-sells various electronic options to customers
- Trains others as needed
- Creates and maintains strong relationships with agents, policyholders and other internal stakeholders
- Demonstrates strong interpersonal skills with a collaborative style
- Communicates effectively and professionally using proper grammar both orally and in writing
- Prioritizes multiple tasks to meet required deadlines and work independently
- Assists with testing initiatives
