Our Values and Behaviors Service to the Customer 

Customer First – Listen to, anticipate and serve customer wants and needs

Frontline Focused – Support and empower associates to serve customers everyday

Innovative and Agile – Be creative, take smart risks and move with speed

Respect for the Individual

Listen – Be visable and available; collaborate with others and be open to feedback

Lead by Example – Be humble, teach and trust other to do their jobs; give honest and direct feedback

Inclusive – Seek and embrace differences in people, ideas and experiences

Strive for Excellence

High Performance – Set and achieve aggressive goals

Accountability – Take ownership, celebrate successes and be responsible for results

Strategic – Make clear choices, anticipate changing conditions, and plan for the future

Act with Integrity

Honest – Tell the truth, keep your promises, and be trustworthy

Fair – Do right by others; be open and transparent

Courageous – Speak up, ask for help, make tough calls and say no when appropriate

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