Our Values and Behaviors Service to the Customer
Customer First – Listen to, anticipate and serve customer wants and needs
Frontline Focused – Support and empower associates to serve customers everyday
Innovative and Agile – Be creative, take smart risks and move with speed
Respect for the Individual
Listen – Be visable and available; collaborate with others and be open to feedback
Lead by Example – Be humble, teach and trust other to do their jobs; give honest and direct feedback
Inclusive – Seek and embrace differences in people, ideas and experiences
Strive for Excellence
High Performance – Set and achieve aggressive goals
Accountability – Take ownership, celebrate successes and be responsible for results
Strategic – Make clear choices, anticipate changing conditions, and plan for the future
Act with Integrity
Honest – Tell the truth, keep your promises, and be trustworthy
Fair – Do right by others; be open and transparent
Courageous – Speak up, ask for help, make tough calls and say no when appropriate